Thank you for choosing Fresh n’ Lean. By visiting or shopping on freshnlean.com or its affiliate website www.ionutrition.com, using Fresh n’ Lean services and Fresh n’ Lean products, you agree to the following terms and conditions. Please read them carefully.
If I placed an “a la carte” order, I understand and authorize Fresh n’ Lean (or its parent company) to charge the credit card I provided the applicable total for a one-time order in the amount of the total “A la Carte” Cost.
If I place a “Meal Plan” subscription order, I understand that meal plans are weekly reoccurring deliveries as stated in the meal plan section of the order page, and throughout the “Meal Plan” order process (Stated directly under the words “select a meal plan” in the ‘Choose’ section, stated in the ‘review’ section, and stated in the checkout section of the order page). I understand and authorize Fresh n’ Lean (or its parent company) to charge the credit card I provided for each delivery I receive. Meal plan will automatically renew every week until I cancel my service. I understand and authorize the credit card I provide to be charged the applicable total for my order prior to my initial meal delivery, and once per week thereafter prior to delivery.
Customization of Meal Plans: I understand and agree that while I can request customizations to my meal plan beyond the options provided on orders.freshnlean.com (order page), not all customization requests can be accommodated. Fresh n’ Lean can accommodate requests to omit of up to three (3) ingredients (with some restrictions) of my choosing however I understand that requesting any modification to my meal plan can result in duplicate meals with every delivery, and that my meal plan will no longer follow Fresh n’ Lean’s menu. I further understand that certain ingredients cannot be excluded from my meal plan. Ingredients: Onion, garlic, and carrot cannot be omitted from my meal plan, and I understand refunds will not be issued for the reason of an incorrect/ inaccurate delivery if I request to remove any of the aforementioned ingredients from my meal plan. Fresh n’ Lean reserves the right to change the list of ingredients which cannot be omitted form meal plans at any time without prior warning.
Shipping/ deliveries: I understand and acknowledge that my order with Fresh n’ Lean will be shipped and delivered to me via FedEx, UPS or another 3rd party shipping service. All orders are delivered on a ‘shipper release’ basis with no signature required unless I make a specific request for a ‘signature required’ delivery. Further, I understand that my meal plan order (weekly subscription delivery) will be scheduled for Friday deliveries (with approximately 48 hours of transit time), and that ‘A la Carte’ orders (one time delivery) will be scheduled for delivery 3-5 business days after I place my order. Delivery schedules can be altered upon specific request to Fresh n’ Lean customer service. In the Event of a order processing/ or shipping delay, my order may be delivered on Saturday with notification from Fresh n’ Lean. If a meal plan package is misplaced or delayed, and the transit time allowed by Fresh n lean, arrangements can be made for a replacement package to be shipped. Modification to my delivery schedule may result in additional shipping charges.
Meal Plan Cancelation/ Pauses & Modifications: Meal plans subscriptions are a weekly automatically reoccurring service without any obligation to continue past the first delivery. “Meal Plans” can canceled, temporarily suspended or modified at any time however there is a cancelation deadline for the current week’s delivery. Requests received by Monday 12:00pm (noon) PST can be applied to the same week’s Meal Plan delivery (typically scheduled for Fridays). However, if a request to cancel, suspend, or modify a Meal Plan is received after Monday 12:00pm PST, the current week’s Meal Plan order will be processed without change and any modifications requested will take effect with the following week’s delivery.
REQUESTS FOR MEAL PLAN CANCELATIONS, PAUSES, AND MODIFICATIONS CAN BE PROCESSED BY CONTACTING THE FRESH N’ LEAN CUSTOMER SERVICE TEAM; BY PHONE 1-888 528-2852 or (888) 420-4080, BY EMAILING HELLO@FRESHNLEAN.COM OR BY USING THE ONLINE CONTACT FORM WWW.FRESHNLEAN.COM/CONTACT-US
NOTE: order to successfully process cancellations and pauses by email or through the online contact form, all of the following information must be provided: Recipient/ shipping name, shipping address including zip code, valid email address and valid contact phone number. We will need this information to locate your order and suspend future deliveries. If any of this information is incorrect or missing, Meal Plan orders may not be canceled, or paused.
Billing
When you place an ‘A la Carte’ order, you are charged once at the time of your order, for the item you have selected for a single delivery.
When you first sign up for a subscription to a Fresh n’ Lean Plan (a “Meal Plan”), you are charged only for the first week of the Plan at the time of your Meal Plan selection. All Plans are continuous subscription plans, and you will be charged the applicable price listed for the Plan that you select on a weekly basis. If you wish to cancel or modify your subscription to a Plan, you can do so at any time as described in the “Cancel or Modify a Subscription” section below; however, except as otherwise noted below, any amounts charged to or paid by you prior to such cancellation or modification will not be refunded, and cancellations or modifications may not impact any order for which you have already been charged, depending on the status of the order.
Fresh n’ Lean may change the price of a Plan, introduce new Plans, or remove Plans from time to time, and will communicate any price or Plan changes to you in advance by email within seven (7) or more days notice. Price and Plan changes will take effect as of the next billing period following the date on which Fresh n’ Lean provided notice to you of the price or Plan change. By continuing to use the Fresh n’ Lean Service after the effective date of a price or Plan change, you indicate your acceptance of such price or Plan change. If you do not agree with a price or Plan change, you have the right to reject the change by canceling your subscription(s) prior to the effective date of the price or Plan change. Please make sure that you read any notifications of price or Plan changes carefully.
Applicable sales tax may be charged on your order based on local and state laws.
You are fully responsible for all activities that occur under your account, and you agree to be personally liable for all charges incurred under your account based on your delivery status as of the specified deadline. Your liability for such charges shall continue after termination of this Agreement.
NOTE: TO MAINTAIN THE BEST POSSIBLE QUALITY SERVICE, WE DO NOT ACCEPT MEAL PLAN CANCELLATIONS, OR MODIFICATIONS VIA VOICE MAIL.
Returns: All sales are final. I understand that any meals or other products purchased through/ form Fresh n’ Lean online or over the phone, any of Fresh n’ Lean’s partners or affiliates are often perishable food items and can not be returned to sender for a refund.
IMPORTANT HEALTH INFORMATION: If you have any food allergies or special requests, please first email us at info@freshnlean.com
Promotions and promo Codes: If I subscribe to a weekly a meal plan or purchase ‘A la Carte’ meals using a promo code, I understand that it is my responsibility to read the terms and conditions of the promotion as advertised by Fresh n’ Lean/ IONutrition, or inquire with Fresh n’ Lean/ IONutrition about the terms and conditions associated with the promotion I am signing up for.
Understand the promotion you sign up for!
Fresh n’ Lean and IONutrition promotions are advertised with simple terms and conditions however, promo codes are often shared on blogs, message boards, and third party sites without permission and/ or any explanation of the promotion.
For example, Promo code ‘Save50’; is a promotion advertised as 50% off week one (1) of a four (4) week meal plan program. Customers must complete all 4 four weeks for the discount to apply, or they will be responsible for the full price of week one (1).
How Promotions/ discounts are effected by Meal Plan Subscription Cancelations: Canceling a meal plan subscription will result in the loss/ forfeiture of ongoing promotional gift and discounts granted at the time of sign up for said meal plan. Customers may pause deliveries for up to three (3) consecutive weeks and retain discounts/ promotional offers, however pauses beyond three (3) consecutive weeks constitute a meal plan cancellation.
If you have any questions on Fresh n’ Lean/ IONutrition Promotions, or any questions about your order, please call (888) 528-2852 or email info@freshnlean.com
Policy Changes: Fresh n’ Lean reserves the right to modify or delete and of our terms and conditions at any time. Any such changes do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.
Governing Law: By visiting www.freshnlean.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Fresh n’ Lean.
Indemnification: You agree to indemnify, defend, and hold Fresh n’ Lean, its officers, directors, employees, agents, licensors, suppliers, subsidiaries, and affiliates harmless from and against any claims, actions, demands, damages, awards, judgments, liabilities, and settlements including, without limitation, reasonable legal fees, expenses, and costs resulting from, or alleged to result from your violation of these Terms and Conditions, or any use by you of this website in any manner other than as expressly authorized in these Terms and Conditions.
Gift Cards:
In order to purchase a Gift Certificate, you will need to register an account with us through our Website. Gift Card ordered through our Website will be delivered automatically by electronic means to the email address you specify at the time of order. Our Gift Card include unique numbers and configurable patterns. Our Gift Card must be redeemed on our Website, as full or part payment of products from our Website. A Gift Certificate cannot be used to purchase a further Gift Certificate. When ordering a Gift Certificate, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate. Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift cards. Gift Card cannot be exchanged for cash. Gift Card may only be redeemed against products purchased in the same currency as the Gift Certificate. Where Products purchased online with a Gift Certificate are returned, monies owing will be refunded by a Gift Certificate. We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances. Questions regarding Gift Card Terms and Conditions are welcomed, please Contact us: info@freshnlean.com
These Terms and Agreement and our Privacy Policy constitute the sole and entire agreement between you and Fresh n’ Lean with respect to www.freshnean.com, any subsidiary or affiliated site(s), and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties.